Enquiry Type

  • Request more info
  • Request a demo
  • Returns
  • Find us
  • Find a distributor
  • Become a distributor
  • Customer Survey

Request more info

If you need more detailed technical information than is available on our website or would like a call back to discuss your project requirements, we will be happy to assist.

Please use the form below to tell us more about yourself and the area of interest and we’ll get in touch.

Instro product(*)
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Request a demo

Instro understands that hands on evaluation and demonstration can be an essential part of defining requirements for critical projects.

If an evaluation is something you are considering, we may be able to help. Let us know more about your needs using the form below and we’ll get in touch.

Instro product(*)
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First name(*)
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Returns

Service and Support

Instro strives to maintain the highest standards in the design, manufacturing, and the after-sales service of all its products. Our service and support team is there to help you with:

  • Technical queries regarding your product
  • Spare parts
  • Repair and service
Returns procedure

Any item returned to Instro for service or repair must be accompanied by a Customer Returns (CR) number. To obtain an CR number please complete the request form below.

Once submitted, the Instro Service Team will provide you with an CR number by e-mail by close of business the following working day.

Point of Contact Details
Organisation (your company name)*
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Point of contact name*
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Phone
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Point of contact email address (one only)*
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Return shipping address*
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Country
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Equipment Details
Instro part number (from serial plate) *
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Instro serial number (from serial plate)*
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Description of product*
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Your reference number for return
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Description of problem*
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Is this a Service/Repair or Warranty claim?*
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Purchase date (if warranty claim)
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NCR - Upload (PDF)
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Health and safety*
Please verify that the equipment being returned is safe for human handling.

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Hornet close,
Pysons Road
Industrial Estate Broadstairs
Kent
CT10 2YD
United Kingdom
North American Distributor

United States
Canada

IDSS Inc.
140B Purcellville Gateway Dr. #518
Purcellville, VA 20132

Phone: +1.540.751.0753
Fax: +1.571.699.2466
Web: www.idssi.com

Become a distributor

Valued Added Resellers and Distributors

With customers in more than 50 countries and continued strong overseas sales, Instro is looking to expand its worldwide sales channels by teaming with Value Added Resellers and Distributors who understand our market sectors in their own regions.

If you are interested in building a beneficial business relationship with Instro and feel you can be successful delivering our capabilities to your customers, we'd like to hear from you.

Please get in touch using the form below.

First name(*)
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Last name(*)
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Country
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Notes(*)
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Customer satisfaction survey

Please complete the questionnaire with detail relating to your latest contact with Instro Precision Limited. The data is for internal use only and will not be passed to third parties.

First name(*)
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Last name(*)
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Email address*(*)
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Phone
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Company name(*)
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Position
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Order / Returns number
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Accuracy and clarity of quotation(*)
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Ability to meet design requirements(*)
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Technical information provided(*)
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Quality of products supplied(*)
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Handling of non conformance(*)
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Meeting agreed delivery dates(*)
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Standard of packaging and delivery documentation(*)
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How would you rate your overall Instro experience?(*)
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Comments
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